Q: I just paid my registration online, but forgot to change my address. Can I go back online to make the correction so I can receive my registration tags at my new address?
A: Unfortunately, it is too late. When you pay for your registration tags online, our system immediately updates your information and your tags are mailed to you in approximately three days. Changing your address takes our system a little longer to update. If you do not receive your new registration tags within 30 days, please apply for duplicate registration tags.
Q: I heard that select DMV offices will be open on Saturday beginning in January 2015. Which offices will be open and which types of transactions will be handled?
A: Beginning January 3, 2015, the DMV began offering Saturday hours at 60 select offices statewide from 8 a.m. to 5 p.m. where customer representatives will process ONLY driver license transactions for individuals who have scheduled an appointment.
The DMV has also opened four temporary driver license processing centers in Granada Hills, San Jose, Stanton, and Lompoc where individuals with or without an appointment can receive assistance with driver license transactions only.
For a list of offices open Saturday: http://dmv.ca.gov/portal/dmv/detail/fo/fotocds
Q: When will the Legacy license plate be issued?
A: There is a lot of excitement building for our new Legacy license plate and you will soon be seeing them on vehicles driving down our roads and highways. It’s estimated that production will begin within nine to 12 months.
Legislation introduced the California Legacy License Plate program which offers vehicle owners the opportunity to purchase replicas of California license plates similar to those issued in the 1950s, 1960s, and 1970s. View them at www.dmv.ca.gov.
Q: What happens if applicants, under AB60, cannot provide the primary identification documents necessary to verify their identity and residency to obtain an original driver license?
A: AB 60 applicants may provide additional documentation to verify their identity and residency through the Secondary Review process. An appointment will be scheduled to meet with our specially trained staff in order to review the additional documentation which must be original or certified. The interview may last as long as one hour.
The following documentation may be considered during this appointment: school documents, marriage license or divorce decree, expired foreign passports, foreign driver license, income tax return, and other DMV approved documents. For a full list of DMV approved documents visit ab60.dmv.ca.gov .
If an applicant cannot provide the necessary documentation to verify identity and residency, the AB60 driver license application will not be completed. Individuals can appeal the decision through the DMV Driver Safety Appeal process.